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789b FAQ – Answers to the Most Frequently Asked Questions

From registration to withdrawal, gaming to security — everything you need to know about 789b, all in one place.

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Registration, login, deposits, withdrawals, bonuses, gaming, and security — organized into separate sections so everything is easy to find.

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Responsible Gaming

789b FAQ — Your Complete Q&A Guide

New members join 789b every day. From registration and login to deposits, withdrawals, bonuses, and gaming — there are plenty of questions along the way. This FAQ page has straightforward answers to the most common ones. If you can't find what you're looking for, reach out to our 24/7 live chat support.

Tips: Use the section menu on the left side of the page to quickly jump to the part you need.

Register

Questions About Account Registration

On the registration page, Enter your name, mobile number, email, and password. Then verify the OTP sent to your mobile. Your account will be ready in just 2-3 minutes.

No, registration on 789b is completely free. There are no registration fees or hidden charges. You only need to make your first deposit to start playing.

Under 789b's policy, each person may only open one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended.

789b is strictly for users aged 18 and above. We verify age during registration, and any account belonging to a user under 18 will be suspended.

KYC is not required immediately after registration, but you may need to submit a photo of your national ID or passport before making large withdrawals. Completing it early helps speed up future withdrawal requests.

Your account is activated via mobile OTP. However, verifying your email makes it easier to reset your password and receive important notifications. You can verify your email from Profile Settings.

Login & Account

Login & Account Questions

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password — the whole process takes just 2-3 minutes.

Entering the wrong password too many times will temporarily lock your account. Wait a few minutes or contact live chat support. Your identity will be verified before the account is unlocked.

Yes, you can be logged in on multiple devices at the same time. However, it is safer to log out of devices you are not using. You can view and close active sessions from Account Settings.

After logging in, go to the "Security" section in Account Settings to find the 2FA option. Enable it via mobile OTP or an authenticator app. With 2FA active, your account stays protected even if your password is compromised.

To update certain details such as your mobile number or date of birth, please contact support. Your profile name and email can be changed directly from your settings.

Deposit

Questions About Deposits

After logging in, go to the "Deposit" section. Choose your preferred payment method — mobile banking or bank transfer. Enter the amount and follow the instructions. Your balance is usually updated within a few minutes.

The minimum deposit amount may vary depending on the payment method. Check the deposit page guidelines or contact the support team for the latest limits.

Wait 30 minutes first — deposits can occasionally take a little longer. If it still hasn't arrived, reach out to live chat support with a screenshot of the payment and your reference number. The issue will be resolved promptly.

789b generally does not charge any fees on deposits. However, your payment provider may apply their own charges. Check the terms on the payment page for full details.

Mobile banking deposits usually go through within a few minutes. Bank transfers may take up to 30 minutes to 1 hour. During peak times, it may take a little longer.

Withdrawal

Questions About Withdrawals

789b typically processes withdrawal requests within a few hours. Completing KYC verification speeds this up further. Mobile banking withdrawals usually arrive within 1-6 hours.

The minimum withdrawal amount varies by payment method. Check the withdrawal page or ask support for the latest limits.

If a withdrawal is rejected, you will typically receive an email explaining the reason. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact support for more information.

KYC is an internationally recognized identity verification process. It is carried out to prevent money laundering and to protect your account. Simply upload a photo of your national ID or passport to complete KYC.

You can cancel a withdrawal before processing begins. Once it is underway, cancellation may no longer be possible. Contact support right away if you need to act quickly.

Bonuses & Promotions

Questions About Offers & Rewards

After your first deposit as a new member, a welcome bonus will be automatically added to your account. To learn about the full bonus terms and amount, Promotions Page See details.

A wagering requirement means you must place bets totaling a specified amount before you can withdraw bonus funds. For example, a 5x wagering requirement on a BDT 100 bonus means you need to place BDT 500 in bets before withdrawing.

When someone registers on 789b using your referral code or link and makes their first deposit, you will receive a referral bonus. Your referral code can be found in your account settings.

Yes, most bonuses have an expiry date. If not used within the specified period, the bonus will be cancelled. The validity period is stated in each bonus description.

Generally, a new bonus cannot be added until your current bonus has been fully used or has expired. However, stacking may be possible with certain special promotions. Check the terms of each individual bonus for details.

Gaming

Gaming Questions

789b offers hundreds of games including Live Casino (baccarat, roulette, blackjack), slots, Sports Betting (cricket, football), bingo, and table games. New games are added regularly.

Yes, all 789b games are RNG (Random Number Generator) certified, meaning every outcome is completely random and fair. No game is predetermined or manipulated.

Yes, most 789b games can be played in a mobile browser. For the best experience, 789b App Download Games load faster on the app and you're less likely to experience issues during live gaming.

If you lose connection during a Live Casino game or while betting, the outcome is determined according to the game rules. For slots, you can generally resume from where you left off after reconnecting.

Yes! 789b's Live Casino games are hosted by professional dealers and broadcast via live video streaming, giving you an experience just like a real casino.

Security & Privacy

Account Security Questions

Yes. 789b uses 256-bit SSL encryption. Your personal information and financial data are fully encrypted and never shared with third parties. For more details, Privacy Policy Read.

If a login attempt is made from an unrecognized device, 789b will send you an instant alert. If you notice any suspicious activity, change your password immediately and notify support. Keeping 2FA enabled significantly reduces this risk.

789b uses secure encryption for all payment processing. Full card or account numbers are never stored. All transactions are handled through a secure payment gateway.

To temporarily or permanently close your account, please contact the support team. If you wish to close it due to a gaming addiction, Responsible Gaming Check the self-exclusion option on the page.

789b will never ask for your password or OTP via email, SMS, or social media. Always go directly to 789b.bet. Do not click on unknown links. If you notice anything suspicious, contact support immediately.

Still Have Questions?

Still haven't found your answer? Our 24/7 support team is always here to help. Or join the 789b family right now.

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